Gobierno digital: cómo abordar una oportunidad compleja

Abstract

Digital Government is a new area of the Fourth Industrial Revolution that presents important opportunities for improvements in public management efficiency and rapprochement with citizens, however, it is a complex opportunity. The latest OECD study showed that in Latin America the development of Digital Government has been inequal and that while internet access, internet quality and procedures in public services are relevant, there are other strategic factors that need to be consider. This article discusses the situation in the region and then addresses the cases of three countries: Costa Rica, Chile, and Mexico, to understand key strategic factors for Digital Government. The article concludes with the importance of agreements and policy stability, the creation of bodies with higher degrees of autonomy, multisectoral approach and with exclusive dedication to the development of the Digital Government, as well as affirming the importance of requesting and incorporating reports and recommendations by external bodies.